Frequently Asked Questions about the Clean Air Express
 
Does the service operate on weekends?
How do I buy a pass?
Can I take any bus I want?
How much does it cost?
Can I pay cash on the bus?
Is my seat guaranteed?
Where can I buy a pass?
What forms of payment are accepted?
If I can no longer use my pass, is it refundable?
Where does the bus stop?
Where does it pick up in Lompoc and Santa Maria?
Will the bus make a special stop for me?
Do the buses have bike racks?
Can I bring food or drinks on the bus?
Are there bathrooms onboard?
Who do I call if the bus is late?
What if I take the bus in the morning and I have to go home during the day?
Do I have to pay full price if I buy my pass in the middle of the month?
Are there any discounts from the pass price?
Can my employer pay for my pass?
How do I get from Santa Maria or Buellton to UCSB?
What if I accidently leave something on the bus?
The buses have web access?  How do I use it?
 
Does the service operate on weekends?
The Clean Air Express operates on weekdays only.
How do I buy a pass?
Passes can be purchased at any of our sales outlets during business hours or through the mail.  You can also pay a cash fare of $7.00 onboard the bus.
Can I take any bus I want?
Yes.  Every pass is valid on any Clean Air Express bus.
How much does it cost?
The monthly pass, which is valid for a calendar month, is $150.  A book of 10 one-way tickets is $50.  There is also a cash fare of $7.00 payable on the bus.
Can I pay cash on the bus?
Yes.  Change for cash fares is not provided.
Is my seat guaranteed?
No.  The Clean Air Express is general transit service and seats are available on a first come, first served basis.
Where can I buy a pass?
Passes are available at our sales outlets in Lompoc, Santa Maria, and Santa Barbara, and through the mail using our order form.
What forms of payment are accepted?
Cash, checks, or money orders.  Credit and debit cards are not accepted.
If I can no longer use my pass, is it refundable?
In some circumstances, such as the loss of a job or a severe health condition, monthly passes are refundable.  Contact customer service for more information.  10-Ride passes are not refundable.
Where does the bus stop?
The Clean Air Express has stops throughout Goleta and Santa Barbara.  All stops are listed on the individual schedule pages, along with maps of where the stop is located.  Among the major stops are UCSB, Raytheon, Mentor, the City of Goleta, the two main County facilities, both Cottage Hospital locations, employers along the Hollister Corridor in Goleta, and downtown Santa Barbara.
Where does the bus pick up in Lompoc and Santa Maria?
In Lompoc the pick up and drop off location is the City Park and Ride lot between I and J streets along Cypress.  The Santa Maria pick up location is at the Hagerman Softball Complex off Skyway Dr. near the airport.  Maps of both park and ride locations are available on the Maps/Stops page.  There is free parking at both park and ride locations.
Will the bus make a special stop for me?
No.  The Clean Air Express is a general transit service and follows scheduled routes and stops.  There are no deviations from the schedule.
Do the buses have bike racks?
Bikes can be stored on bike racks on the front of the bus or in the bays underneath the vehicle.
Can I bring food or drinks on the bus?
Yes.  Common courtesy rules apply--please leave your seat in the condition you found it to avoid any inconvenience for the next passenger.
Are there bathrooms onboard?
No.
Who do I call if the bus is late?
Please call 692-1902 with any customer service issues, including a late bus.

What if I take the bus in the morning I have to go home during the day?
All Clean Air Express passengers are eligible for the Traffic Solutions Emergency Ride Home program, which will reimburse your for the cost of a rental car in the case you need to return home during the day.  Emergencies include a sick child or other health issue or emergency situation, but do not include working late.

Do I have to pay full price if I buy my pass in the middle of the month?
Yes.  Passes are valid for a calendar month--no matter when you buy the pass during the month, it will be full price.

Are there any discounts from the pass price?
No.
Can my employer pay for my pass?
Yes.  Payment can be made by cash, check, or money order.

How do I get from Santa Maria or Buellton to UCSB?
Commuters to UCSB from Santa Maria transfer to a Clean Air Express bus on Hollister Ave. in Goleta to reach UCSB.  Passengers should take the 6:00AM departure from Santa Maria and exit the bus at either the Coronado or Pacific Oaks stop in Goleta.  Several minutes later a Clean Air Express bus from Lompoc will stop to pick up Santa Maria passengers heading to UCSB.  The reverse happens in the afternoon--Santa Maria commuters should take the 4:40PM bus from the UCSB bus loop and transfer to the Santa Maria bus at either the Pacific Oaks (4:57PM) or Palo Alto (5:00PM) stop. 

Buellton customers can take the 6:25AM departure from Buellton (Park and Ride lot south of HWY 246) and exit the bus at either the Coronado or Pacific Oaks stop in Goleta.  Several minutes later a Clean Air Express bus from Lompoc will stop to pick up passengers heading to UCSB.  The reverse happens in the afternoon--Buellton commuters should take the 4:40PM bus from the UCSB bus loop and transfer to the Buellton bus at either the Pacific Oaks (5:05PM) or Palo Alto (5:07PM) stop

The transfer is free.

What if I accidently leave something on the bus?
If you leave something on the bus either in the morning or the afternoon, simply call customer service at 692-1902 and let them know.  Normally an item left on a bus will be kept on the bus so you'll be able to pick it up the next day.

The buses have web access?  How do I use it?
All Clean Air Express buses have FREE wireless web access.  The buses are essentially a free mobile internet hotspot.  To connect, simply join the "Free Clean Air Express Internet" network however you normally connect to a wireless network on your laptop or web-enabled phone. 

 

 

 

The Clean Air Express is managed by the City of Lompoc